# Client confirmations > Learn how to view and manage client confirmations. Source: https://support.caspen.com/calendar/appointments/client-confirmations Documentation index: https://support.caspen.com/llms.txt Client confirmations show whether a booking has been acknowledged by the client. Each appointment has a **Client confirmation** state: **Unconfirmed** or **Confirmed**. This is separate from **Attendance** (Arrived / Missed / Canceled). --- ## How clients confirm - After booking, clients receive a confirmation message (email and/or SMS) with a link to confirm their appointment. - The client taps the link to confirm. The appointment updates to **Confirmed** automatically. **Where you’ll see it** - **Appointment panel:** Confirmation toggle. If confirmed (by client or staff), you will see **Confirmed at: \[date, time]**.

Appointment panel showing a confirmed appointment.

> **Info:** > > The **“Awaiting”** status you see in the image above relates to the appointment **Attendance** status, not Client confirmation. - **Calendar:** Confirmed appointments show a **single tick** icon.

Confirmed booking shown with a single tick on the appointment.

--- ## Confirm (or unconfirm) manually When to use: phone confirmations or front-desk confirmations. You can set the confirmation state yourself from the appointment panel: 1. Open the appointment from **Calendar**. 2. In the appointment panel, turn **Client confirmation** **on** to mark **Confirmed**, or **off** to return it to **Unconfirmed**.

Confirmed appointment: “Confirmed at 15 Oct 2025, 2:39 pm”

> **Info:** > > **Tip:** See the [Schedule](https://support.caspen.com/schedule) and use the **Unconfirmed** filter to focus on bookings still awaiting confirmation.