# Mark an appointment as missed

> Learn how to mark a missed appointment when a client is a no-show.

Source: https://support.caspen.com/calendar/appointments/mark-an-appointment-as-missed
Documentation index: https://support.caspen.com/llms.txt

> **Info:**
>
> **Hint:** Appointments can only be marked missed (no-shows) after the scheduled start time has passed.
>
> If a client tells you in advance that they will not attend, you can cancel the appointment instead.


## How to mark an appointment as missed

When a client does not arrive after the scheduled time you can mark the appointment as missed (no-show).

1. Click the appointment in your **Calendar** to open the information panel.

<figure><img src="https://support.caspen.com/files/tc2L8Qc3oGDkQyVOw6pu.webp" alt="" width="563"><figcaption></figcaption></figure>

2. Under **Attendance**, click **Missed**.

<figure><img src="https://support.caspen.com/files/li9QCsqxeuNj9LXS2J2W.webp" alt="" width="328"><figcaption></figcaption></figure>

**What you’ll see**

- The **Missed** status appears in the appointment information panel.
- The appointment colour appears **red** in your calendar with an **exclamation mark**.

<figure><img src="https://support.caspen.com/files/rvDyu5onWmvZ31fIsPfH.webp" alt="Appointment information panel showing “Missed” status."><figcaption><p>Appointment information panel showing “Missed” status.</p></figcaption></figure>

<figure><img src="https://support.caspen.com/files/8cwuZNTCSlSyrYqOeD5G.webp" alt="Missed appointment on the calendar (red with an exclamation-mark badge)"><figcaption><p>Missed appointment on the calendar (red with an exclamation-mark badge)</p></figcaption></figure>


> **Info:**
>
> You can also find this booking by opening **Schedule** and filtering the **Status** dropdown to **Missed**. See [Schedule](https://support.caspen.com/schedule) for how to access and use the list view.


**Notes**

- Even when an appointment is marked missed, you can still link a progress note and invoice in line with your policy.
- Client notifications are not sent for no-shows.
- To change the status later, open the appointment, click the current **Missed** status under **Attendance**, and choose **Arrived** or **Canceled**.

## Frequently asked questions

<details>

<summary><strong>Can I undo a missed status?</strong></summary>

Yes. Click **Missed** under Attendance to reopen the status options, then select Arrived, Missed, or Canceled.

</details>

<details>

<summary><strong>How can I track missed appointments?</strong></summary>

Open the **Schedule** from the left main menu.\
Use the **Status** filter and select **Missed** to view a list of all missed appointments.\
You can also filter by **Canceled** if you want to review cancellations.

See [Schedule](https://support.caspen.com/schedule) for how to access and use the list view.

</details>