# Set up cancellation reasons

> Learn how to add or update cancellation reasons. Used across appointments, classes, and group appointments to record why a booking was canceled.

Source: https://support.caspen.com/settings/appointments/set-up-cancellation-reasons
Documentation index: https://support.caspen.com/llms.txt

## Overview

Cancellation reasons let your team record why a booking was canceled. They are used across **appointments, classes, and group appointments** to improve reporting, audit trails, and business insights.

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## Add a cancellation reason
1. Go to **Settings** → **Cancellation reasons**.
2. Click **Add cancellation reason**.

<figure><img src="https://support.caspen.com/files/6zUtK6CLGCkFpl0cECQ7.webp" alt=""><figcaption></figcaption></figure>

3. Enter the following details:

- **Reason -** The name of the cancellation reason (e.g. _No show due to illness_).
- **Code** (Optional) - A short code used for reporting or billing needs.
- **Source -** Who initiated the cancellation: **client**, **business**, or **any**.

4. Click **Save** to create the reason.

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#### Manage existing reasons
Use the **Actions** menu next to any cancellation reason to:

- **Edit** - Update the name, code, or source.
- **Archive** - Remove the reason from active use.

Archived reasons remain available for reference and can be restored at any time.