> For the complete documentation index, see [llms.txt](https://support.caspen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caspen.com/using-caspen/calendar/appointments/client-confirmations.md).

# Client confirmations

Learn how to view and manage client confirmations.

Client confirmations show whether a booking has been acknowledged by the client. Each appointment has a **Client confirmation** state: **Unconfirmed** or **Confirmed**. This is separate from **Attendance** (Arrived / Missed / Canceled).

***

## How clients confirm

* After booking, clients receive a confirmation message (email and/or SMS) with a link to confirm their appointment.
* The client taps the link to confirm. The appointment updates to **Confirmed** automatically.

**Where you’ll see it**

* **Appointment panel:** Confirmation toggle. If confirmed (by client or staff), you will see **Confirmed at: \[date, time]**.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2F9xmuMoxUxJ6PxkHRQwYZ%2Fclient_confirmation.png?alt=media&amp;token=bb7e964e-41cf-45bb-9c60-d4be172ca952" alt="" width="408"><figcaption><p>Appointment panel showing a confirmed appointment.</p></figcaption></figure>

> **Note:** The **“Awaiting”** status you see in the image above relates to the appointment **Attendance** status, not Client confirmation.

* **Calendar:** Confirmed appointments show a **single tick** icon.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FKMTXmu0qN8yvaBpxkuUp%2Fconfirmed_appoint_tick.png?alt=media&amp;token=d0102abd-9cbb-4bfd-ad6e-5dfff91f19d4" alt="" width="404"><figcaption><p>Confirmed booking shown with a single tick on the appointment.</p></figcaption></figure>

***

## Confirm (or unconfirm) manually

When to use: phone confirmations or front-desk confirmations.

You can set the confirmation state yourself from the appointment panel:

1. Open the appointment from **Calendar**.
2. In the appointment panel, turn **Client confirmation** **on** to mark **Confirmed**, or **off** to return it to **Unconfirmed**.

{% columns %}
{% column %}

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FkT3lvNOg46RPFMM2jPYm%2Fmanually%20confirm.png?alt=media&amp;token=3f8547b9-80ea-4e03-baa3-4156411756cc" alt="" width="491"><figcaption><p>Client appointment not confirmed.</p></figcaption></figure>
{% endcolumn %}

{% column %}

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2F9xmuMoxUxJ6PxkHRQwYZ%2Fclient_confirmation.png?alt=media&amp;token=bb7e964e-41cf-45bb-9c60-d4be172ca952" alt=""><figcaption><p>Confirmed appointment: “Confirmed at 15 Oct 2025, 2:39 pm”</p></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% hint style="info" %}
**Tip:** See the [Schedule](/using-caspen/schedule.md) and use the **Unconfirmed** filter to focus on bookings still awaiting confirmation.<br>
{% endhint %}