> For the complete documentation index, see [llms.txt](https://support.caspen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caspen.com/using-caspen/clients/client-files/view-client-files.md).

# View client files

## Overview

**Who sees what**

* **Staff:** Private, Team’s shared (orange), Client’s shared (green).
* **Client:** Team’s shared (orange) and their own Client’s shared (green). They do not see Private.

**What you’ll see**

* **Client’s shared folder** (green): items the client uploaded.
* **Team’s shared folder** (orange): items your team shared to the client.
* **Private folders** (blue): your team’s internal files (not visible to the client).

***

## View client files

1. Open **Clients**, find the client, and select **Actions** → **View** (or click the client’s name).
2. Go to the **Files** tab.

<figure><img src="/files/yIR8JQJfLnqcZ3WkkNxX" alt=""><figcaption></figcaption></figure>

3. Click on the **file name** to preview.

<figure><img src="/files/8tAZXVg1bDaAkF8pxXnn" alt=""><figcaption></figcaption></figure>

***

## Download client files

1. Open the client’s **Files** tab and **click on the file name** to open the preview.
2. Use your browser’s download:

* **Right-click** → **Save as**… (Windows: Ctrl+S, Mac: ⌘S), or

3. If a file can’t be previewed, it should download when you click it.

***

## Print a client files

Need a hard copy? If you’ve uploaded PDF’s or images, you can print them directly from your client’s files.

1. Open the client’s **Files** tab and **click the file name** to open the preview.
2. Print using your browser:

* **Right-click the preview** and **choose Print**, or
* Open your browser’s print dialog (Windows: Ctrl+P · Mac: ⌘P), or

If the file won’t preview: download it, open it on your computer, and print from your PDF or image viewer.

***

## Frequently asked questions

<details>

<summary><strong>Which files can I preview in the browser?</strong></summary>

Most images (jpg, jpeg, png, gif, webp), PDFs, and plain text files open in a preview.

</details>

<details>

<summary><strong>How do I rename, move, or delete a file?</strong></summary>

Use the Actions menu next to the file to Rename, Move, or Delete.&#x20;

</details>

<details>

<summary><strong>A file preview won’t load - what should I try?</strong></summary>

First, download the file and open it locally on your computer. If you still want to preview in the browser, try another browser. Still stuck? Contact Support and include the file name and client.

</details>

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