> For the complete documentation index, see [llms.txt](https://support.caspen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caspen.com/using-caspen/online-booking/add-a-cancellation-policy-to-online-bookings.md).

# Add a cancellation policy to online bookings

## How to add a cancellation policy to online bookings

1. Go to **Settings** → **Online booking**.
2. Find **Cancellation policy** and add your policy details. Press Enter for new lines; use “- ” to create a simple list.

<figure><img src="/files/RWgX3MZd0HuD6FkY4sXJ" alt=""><figcaption></figcaption></figure>

3. Click **Save** (top-right of the page).

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## **Where it appears**

Your cancellation policy appears on the final step of the online booking flow.

Note: Clients are not required to tick any checkbox to agree to the policy to complete a booking.

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