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Learn when to use services or activities in your catalog.
1 min readUpdated 8 months ago
Services vs activities
Warning
Before you begin: services vs activities
- Appointments (services): For client-facing services including telehealth appointments.
- Activities: For non-face-to-face work like report writing or billable communications.
- Appointments send client notifications. Activities do not.
Frequently asked questions
Can I change the duration of a service when booking?
Yes. You can override the default and set the duration you need when booking.
When should I use an appointment instead of an activity?
Use an appointment for client-facing sessions (for example, telehealth or consultations). Use an activity for internal or non-face-to-face tasks such as report writing.