Docs

Set up cancellation reasons

Learn how to add or update cancellation reasons. Used across appointments, classes, and group appointments to record why a booking was canceled.

1 min readUpdated 8 months ago

Overview

Cancellation reasons let your team record why a booking was canceled. They are used across appointments, classes, and group appointments to improve reporting, audit trails, and business insights.

Add a cancellation reason

  1. Go to Settings → Cancellation reasons.
  2. Click Add cancellation reason.
  1. Enter the following details:
  • Reason - The name of the cancellation reason (e.g. No show due to illness).
  • Code (Optional) - A short code used for reporting or billing needs.
  • Source - Who initiated the cancellation: client, business, or any.
  1. Click Save to create the reason.

Manage existing reasons

Use the Actions menu next to any cancellation reason to:

  • Edit - Update the name, code, or source.
  • Archive - Remove the reason from active use.

Archived reasons remain available for reference and can be restored at any time.

Related articles