Client confirmations
Learn how to view and manage client confirmations.
Client confirmations show whether a booking has been acknowledged by the client. Each appointment has a Client confirmation state: Unconfirmed or Confirmed. This is separate from Attendance (Arrived / Missed / Canceled).
How clients confirm
- After booking, clients receive a confirmation message (email and/or SMS) with a link to confirm their appointment.
- The client taps the link to confirm. The appointment updates to Confirmed automatically.
Where you’ll see it
- Appointment panel: Confirmation toggle. If confirmed (by client or staff), you will see Confirmed at: [date, time].
Appointment panel showing a confirmed appointment.
Info
The “Awaiting” status you see in the image above relates to the appointment Attendance status, not Client confirmation.
- Calendar: Confirmed appointments show a single tick icon.
Confirmed booking shown with a single tick on the appointment.
Confirm (or unconfirm) manually
When to use: phone confirmations or front-desk confirmations.
You can set the confirmation state yourself from the appointment panel:
- Open the appointment from Calendar.
- In the appointment panel, turn Client confirmation on to mark Confirmed, or off to return it to Unconfirmed.
Client appointment not confirmed.
Confirmed appointment: “Confirmed at 15 Oct 2025, 2:39 pm”
Info
Tip: See the Schedule and use the Unconfirmed filter to focus on bookings still awaiting confirmation.