Cancel an appointment

How to cancel an appointment

1. Click the appointment in the Calendar to open the info panel.

2. Under Attendance, click Canceled to open the Cancel appointment window.

3. Complete the fields:
   1. Cancellation reason
   2. Cancellation time
   3. Cancellation note (optional)
   4. Repeating group (shown for repeating appointments only) — Turn On to also cancel future appointments in the series. Leave Off to cancel only this appointment.

4. Click Cancel appointment to confirm.
   

What you’ll see

• The appointment is removed from the calendar, freeing the time for new bookings.
• Any rooms or resources linked to the appointment become available again.

Notifications

• Client messages follow your notification settings.
• If cancelation notifications are enabled, canceling an appointment sends a canceled message to the client.

Find Canceled appointments

You can view canceled appointments in Schedule (left-hand menu).
Filter Status → Canceled to see all cancelled bookings.

Frequently asked questions

Can I customize the cancellation reasons?

Yes. Go to Settings → Cancellation reasons to add, edit, archive, or unarchive reasons.