Client confirmations

Learn how to view and manage client confirmations.

Client confirmations show whether a booking has been acknowledged by the client. Each appointment has a Client confirmation state: Unconfirmed or Confirmed. This is separate from Attendance (Arrived / Missed / Cancelled).

How clients confirm

• After booking, clients receive a confirmation message (email and/or SMS) with a link to confirm their appointment.

• The client taps the link to confirm. The appointment updates to Confirmed automatically.

Where you’ll see it

• Appointment panel: Confirmation toggle. If confirmed (by client or staff), you will see Confirmed at: <date, time>.

Appointment panel showing a confirmed appointment.

Note: The “Awaiting” status you see in the image above relates to the appointment Attendance status, not Client confirmation.

• Calendar: Confirmed appointments show a single tick icon.

Confirmed booking shown with a single tick on the appointment.

Confirm (or unconfirm) manually

When to use: phone confirmations or front-desk confirmations.

You can set the confirmation state yourself from the appointment panel:

1. Open the appointment from Calendar.

2. In the appointment panel, turn Client confirmation on to mark Confirmed, or off to return it to Unconfirmed.

Client appointment not confirmed.

Confirmed appointment: “Confirmed at 15 Oct 2025, 2:39 pm”

Tip: See the Calendar list view and use the Unconfirmed tab/filter to focus on bookings still awaiting confirmation.