> For the complete documentation index, see [llms.txt](https://support.caspen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caspen.com/using-caspen/online-booking/take-a-deposit-or-full-payment-for-online-bookings.md).

# Take a deposit or full payment for online bookings

Collect full payment or a deposits when clients book an appointment online.

## Before you begin

Caspen uses the Stripe integration to process online card payments.

You can collect payments at the time of booking. Either a deposit or the full appointment amount.

{% hint style="warning" %}
To enable this, Stripe must be connected.\
Go to **Settings** → **Integrations** → **Stripe** → **Connect**.
{% endhint %}

***

## How to set up online booking payments

1. Go to **Settings** → **Online booking**.
2. Under Payment, click **Connect Stripe** (if not already connected). Caspen uses Stripe to process card payments securely.

*If Stripe is already connected, skip to Step 5.*

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FYSLh5vqXsJYwY6Jl7K98%2Fturn_stripe_ob.png?alt=media&amp;token=f343fa24-2d6a-4bae-9940-6b149a081dd4" alt=""><figcaption></figcaption></figure>

3. This opens the **Integrations** page.\
   Find **Stripe**, toggle it on, and follow the prompts to connect your account.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FO3FOttfeRZrek8NkIV57%2Ftoggle_on.png?alt=media&amp;token=cd70174b-5c4c-4f74-8485-14b6e33a5a32" alt="" width="363"><figcaption></figcaption></figure>

4. Once Stripe is connected, return to **Settings** → **Online booking**.
5. Under **Payment**, turn on **Enable online payment** and set **Payment amount** as a percentage (Minimum 10%).

> To take full payment: choose Percentage and set it to 100%.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2F8zIH8QMcb28amKXydkq5%2FGroup%20427318214.png?alt=media&amp;token=cdc18029-daba-4610-a957-2360ce10568b" alt=""><figcaption></figcaption></figure>

6. Click **Save** in the top-right corner.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2F5ha0XCzamtV3OJ39kfF7%2FGroup%20427318215.png?alt=media&amp;token=93dd04a4-2adf-4cce-accb-f8d46edf7243" alt=""><figcaption></figcaption></figure>

***

## Tips

* Clarify refunds or forfeits in your **Cancellation policy** and **Terms**.
* Test a booking to confirm the payment section appears on the **Confirm appointment** page before clients complete their booking.

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