Take a deposit or full payment for online bookings

Collect full payment or a deposits when clients book an appointment online.

Before you begin

Caspen uses the Stripe integration to process online card payments.

You can collect payments at the time of booking. Either a deposit or the full appointment amount.

To enable this, Stripe must be connected. Go to Settings → Integrations → Stripe → Connect.

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How to set up online booking payments

1. Go to Settings → Online booking.

2. Under Payment, click Connect Stripe (if not already connected). Caspen uses Stripe to process card payments securely.

If Stripe is already connected, skip to Step 5.

1. This opens the Integrations page. Find Stripe, toggle it on, and follow the prompts to connect your account.

1. Once Stripe is connected, return to Settings → Online booking.

2. Under Payment, turn on Enable online payment and set Payment amount as a percentage (Minimum 10%).

To take full payment: choose Percentage and set it to 100%.

1. Click Save in the top-right corner.

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Tips

• Clarify refunds or forfeits in your Cancellation policy and Terms.

• Test a booking to confirm the payment section appears on the Confirm appointment page before clients complete their booking.