# Set up cancellation reasons

## Overview

Cancellation reasons let your team record why a booking was canceled. They are used across **appointments, classes, and group appointments** to improve reporting, audit trails, and business insights.

***

## **Add a cancellation reason**

1. Go to **Settings** → **Cancellation reasons**.
2. Click **Add cancellation reason**.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FNdBtwEaglredKU7UiLs2%2FGroup%20427318276.png?alt=media&#x26;token=21c2120b-181c-4379-b427-74817e7dc0ed" alt=""><figcaption></figcaption></figure>

3. Enter the following details:

* **Reason -** The name of the cancellation reason (e.g. *No show due to illness*).
* **Code** (Optional) - A short code used for reporting or billing needs.
* **Source -** Who initiated the cancellation: **client**, **business**, or **any**.

4. Click **Save** to create the reason.

***

#### **Manage existing reasons**

Use the **Actions** menu next to any cancellation reason to:

* **Edit** - Update the name, code, or source.
* **Archive** - Remove the reason from active use.

Archived reasons remain available for reference and can be restored at any time.