Set up cancellation reasons

Learn how to add or update cancellation reasons. Used across appointments, classes, and group appointments to record why a booking was canceled.

Overview

Cancellation reasons let your team record why a booking was canceled. They are used across appointments, classes, and group appointments to improve reporting, audit trails, and business insights.

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Add a cancellation reason

1. Go to Settings → Cancellation reasons.

2. Click Add cancellation reason.

1. Enter the following details:

• Reason - The name of the cancellation reason (e.g. No show due to illness).

• Code (Optional) - A short code used for reporting or billing needs.

• Source - Who initiated the cancellation: client, business, or any.

1. Click Save to create the reason.

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Manage existing reasons

Use the Actions menu next to any cancellation reason to:

• Edit - Update the name, code, or source.

• Archive - Remove the reason from active use.

Archived reasons remain available for reference and can be restored at any time.