Set up cancellation reasons
Learn how to add or update cancellation reasons. Used across appointments, classes, and group appointments to record why a booking was canceled.
Overview
Cancellation reasons let your team record why a booking was canceled. They are used across appointments, classes, and group appointments to improve reporting, audit trails, and business insights.
Add a cancellation reason
Go to Settings → Cancellation reasons.
Click Add cancellation reason.
Enter the following details:
Reason - The name of the cancellation reason (e.g. No show due to illness).
Code - A short code used for reporting or billing needs.
Source - Who initiated the cancellation: client, business, or any.
Click Save to create the reason.
Manage existing reasons
Use the Actions menu next to any cancellation reason to:
Edit - Update the name, code, or source.
Archive - Remove the reason from active use.
Archived reasons remain available for reference and can be restored at any time.
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