> For the complete documentation index, see [llms.txt](https://support.caspen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caspen.com/using-caspen/billing/payments/void-a-payment.md).
# Void a payment
## **Overview**
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**Note:** Voiding a payment in Caspen does *not* refund the client.
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Voiding a payment permanently marks it as **Void**, keeping a record for audit purposes while removing it from the client’s account balance and billing totals.\
\
Use voiding only for payments recorded in error or transactions that need to be canceled entirely. Once voided, a payment **cannot be undone, edited, or reallocated** to an invoice.
***
## **Before you void a payment**
Before voiding a payment, check the following:
* You can only void **unallocated** payments (not linked to an invoice).
* If the payment is allocated to an invoice, you must **unlink the allocation first**.
* Voiding does not delete the payment. The record remains visible for reporting and audit history.
***
## Choose the right steps
* **Unallocated payment (not linked to an invoice):** follow [How to void a payment](#how-to-void-a-payment).
* **Payment linked to an invoice:** follow [How to void a payment linked to an invoice](#how-to-void-a-payment-linked-to-an-invoice) (unlink it first).
***
## **How to void a payment**
1. Go to **Billing** → **Payments**.
2. Find and open the payment you want to void (**Actions** → **View**, or click the payment number).
3. Click **Actions** → **Void payment**.
**After you click Void payment:**
* The payment status updates to **Void**.
* The amount is removed from the client’s account balance.
* The payment record remains listed in your Payments list for reporting and audit history.
***
## **How to void a payment linked to an invoice**
If the payment is linked to an invoice, it must be unlinked before it can be voided.
1. Open the invoice and, under the **Payments** section, click the **payment allocation link** for the payment you want to void.
2. On the Allocation screen, click **Delete** to unlink the payment.
3. Return to **Billing** → **Payments** (or open the payment from the client’s profile).
4. Click **Actions** → **Void payment** and confirm.
**After you click Void payment:**
* The **invoice balance updates** to reflect that the payment was removed.
* The payment record remains visible but is marked as **Void**.
***
## Frequently asked questions
Can I unvoid a payment?
No. Once a payment is voided, it cannot be undone or edited within Caspen. You can, however, record a new payment if required.
Does voiding a payment affect linked invoices?
When a payment linked to an invoice is **unlinked**, the invoice balance automatically updates to show the outstanding amount.\
The payment then becomes separate from the invoice and returns to an unallocated state in the client’s payments list.
Voiding the payment itself does **not** affect the invoice. Only unlinking the payment changes the invoice balance.
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