Cancel an appointment

Learn how to cancel an appointment in your calendar.

Hint: Past appointments can’t be marked Cancelled. Mark them Missed instead.

How to cancel an appointment

1. Click the appointment in the Calendar to open the info panel.

1. Under Attendance, click Cancelled to open the Cancel appointment window.

1. Complete the fields:

   1. Cancellation reason

   2. Cancellation time

   3. Cancellation note (optional)

   4. Repeating group (shown for repeating appointments) — Turn On to also cancel future appointments in the series. Leave Off to cancel only this appointment.

1. Click Cancel appointment to confirm.

What you’ll see

• The appointment is removed from the calendar, freeing the time for new bookings.

• Any rooms or resources linked to the appointment become available again.

Notifications

• Client messages follow your notification settings.

• If cancellation notifications are enabled, cancelling an appointment sends a cancelled message to the client.

Find Cancelled appointments

You can access cancelled appointments in the Calendar list view, the item appears under the Cancelled tab.

Tip: Click any row to open the appointment information panel.

FAQ

Can I customise the cancellation reasons?

Yes. Go to Settings → Cancellation reasons to add, edit, archive, or unarchive reasons.