# Cancel an appointment

{% hint style="info" %}
**Hint:** Past appointments can’t be marked Canceled. Mark them Missed instead.
{% endhint %}

## How to cancel an appointment

1. Click the appointment in the **Calendar** to open the info panel.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FdunB2IO5DHoEv0KLsqs2%2Fappointment_info_panel.png?alt=media&#x26;token=9d0af4dd-74e0-4824-8d8e-938979246334" alt=""><figcaption></figcaption></figure>

2. Under **Attendance**, click **Canceled** to open the Cancel appointment window.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FbqhhOadAM0uM56AbMplU%2Fcancel_an_appointment.png?alt=media&#x26;token=0918f022-8ce4-4233-b0e0-7cb0aa977aae" alt="" width="492"><figcaption></figcaption></figure>

3. Complete the fields:
   1. **Cancellation reason**&#x20;
   2. **Cancellation time**&#x20;
   3. **Cancellation note** *(optional)*
   4. **Repeating group** *(shown for repeating appointments only)* —  Turn **On** to also cancel future appointments in the series. Leave **Off** to cancel only this appointment.&#x20;

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FPvtIeo7CZSbHEexO9Qtn%2Fimage%20615.png?alt=media&#x26;token=a39a4523-77cd-4a74-bb76-42b68c28baee" alt="" width="421"><figcaption></figcaption></figure>

4. Click **Cancel appointment** to confirm.<br>

**What you’ll see**

* The appointment is removed from the calendar, freeing the time for new bookings.
* Any rooms or resources linked to the appointment become available again.

**Notifications**

* Client messages follow your **notification settings**.
* If cancelation notifications are enabled, canceling an appointment sends a **canceled** message to the client.

## Find Canceled appointments

You can view canceled appointments in **Schedule** (left-hand menu).\
Filter **Status** → **Canceled** to see all cancelled bookings.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2Flx2BvvZBpxb92rWMZK6A%2FGroup%20427318240.png?alt=media&#x26;token=7ca64f05-fda0-43a1-9c21-b91ca33cc0a9" alt=""><figcaption></figcaption></figure>

> **Tip:** Click **View** on any row to open the appointment information panel.\
> For details on adding invoices see [Schedule](https://support.caspen.com/using-caspen/schedule).

## FAQ

<details>

<summary><strong>Can I customize the cancellation reasons?</strong></summary>

Yes. Go to **Settings** → **Cancellation reasons** to **add**, **edit**, **archive**, or **unarchive** reasons.

</details>