Cancel an appointment

Learn how to cancel an appointment in your calendar.

Hint: Past appointments can’t be marked Canceled. Mark them Missed instead.

How to cancel an appointment

1. Click the appointment in the Calendar to open the info panel.

1. Under Attendance, click Canceled to open the Cancel appointment window.

1. Complete the fields:

   1. Cancellation reason

   2. Cancellation time

   3. Cancellation note (optional)

   4. Repeating group (shown for repeating appointments only) — Turn On to also cancel future appointments in the series. Leave Off to cancel only this appointment.

1. Click Cancel appointment to confirm.

What you’ll see

• The appointment is removed from the calendar, freeing the time for new bookings.

• Any rooms or resources linked to the appointment become available again.

Notifications

• Client messages follow your notification settings.

• If cancelation notifications are enabled, canceling an appointment sends a canceled message to the client.

Find Canceled appointments

You can view canceled appointments in Schedule (left-hand menu). Filter Status → Canceled to see all cancelled bookings.

Tip: Click View on any row to open the appointment information panel. For details on adding invoices see Schedule.

FAQ

Can I customise the cancellation reasons?

Yes. Go to Settings → Cancellation reasons to add, edit, archive, or unarchive reasons.