> For the complete documentation index, see [llms.txt](https://support.caspen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caspen.com/using-caspen/calendar/appointments/mark-an-appointment-as-missed.md).

# Mark an appointment as missed

Learn how to mark a missed appointment when a client is a no-show.

{% hint style="info" %}
**Hint:** Appointments can only be marked missed (no-shows) after the scheduled start time has passed. 

If a client tells you in advance that they will not attend, you can cancel the appointment instead.
{% endhint %}

## How to mark an appointment as missed

When a client does not arrive after the scheduled time you can mark the appointment as missed (no-show).

1. Click the appointment in your **Calendar** to open the information panel.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FdunB2IO5DHoEv0KLsqs2%2Fappointment_info_panel.png?alt=media&amp;token=9d0af4dd-74e0-4824-8d8e-938979246334" alt="" width="563"><figcaption></figcaption></figure>

2. Under **Attendance**, click **Missed**.

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FAyt5O0PuudU2vDq5Ww8r%2Fmiss_an_appointment.png?alt=media&amp;token=2ff2026c-d479-4952-85ec-a7e5822b201c" alt="" width="328"><figcaption></figcaption></figure>

**What you’ll see**

* The **Missed** status appears in the appointment information panel.
* The appointment colour appears **red** in your calendar with an **exclamation mark**.

{% columns %}
{% column %}

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FsZ1279rzy3u1AemYQYcT%2Fmissed.png?alt=media&amp;token=de09d8d9-4beb-4eff-b2d6-1a76a4ca6bb5" alt=""><figcaption><p>Appointment information panel showing “Missed” status.</p></figcaption></figure>

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{% column %}

<figure><img src="https://3848983471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8mHp6Xvui6hSl3fbco11%2Fuploads%2FpquodBXzhUuxdqQ77mFG%2Fmissed_in_calendar.png?alt=media&amp;token=2b44e9c9-19ca-4083-a020-7deec728ae3a" alt=""><figcaption><p>Missed appointment on the calendar (red with an exclamation-mark badge)</p></figcaption></figure>

{% endcolumn %}
{% endcolumns %}

{% hint style="info" %}
You can also find this booking by opening **Schedule** and filtering the **Status** dropdown to **Missed**. See [Schedule](/using-caspen/schedule.md) for how to access and use the list view.
{% endhint %}

**Notes**

* Even when an appointment is marked missed, you can still link a progress note and invoice in line with your policy.
* Client notifications are not sent for no-shows.
* To change the status later, open the appointment, click the current **Missed** status under **Attendance**, and choose **Arrived** or **Canceled**.

## Frequently asked questions

<details>

<summary><strong>Can I undo a missed status?</strong></summary>

Yes. Click **Missed** under Attendance to reopen the status options, then select Arrived, Missed, or Canceled.

</details>

<details>

<summary><strong>How can I track missed appointments?</strong></summary>

Open the **Schedule** from the left main menu.\
Use the **Status** filter and select **Missed** to view a list of all missed appointments.\
You can also filter by **Canceled** if you want to review cancellations.

See [Schedule](/using-caspen/schedule.md) for how to access and use the list view.

</details>