# Mark an appointment as missed

{% hint style="info" %}
**Hint:** Appointments can only be marked missed (no-shows) after the scheduled start time has passed. 

If a client tells you in advance that they will not attend, you can cancel the appointment instead.
{% endhint %}

## How to mark an appointment as missed

When a client does not arrive after the scheduled time you can mark the appointment as missed (no-show).

1. Click the appointment in your **Calendar** to open the information panel.

<figure><img src="/files/tc2L8Qc3oGDkQyVOw6pu" alt="" width="563"><figcaption></figcaption></figure>

2. Under **Attendance**, click **Missed**.

<figure><img src="/files/li9QCsqxeuNj9LXS2J2W" alt="" width="328"><figcaption></figcaption></figure>

**What you’ll see**

* The **Missed** status appears in the appointment information panel.
* The appointment colour appears **red** in your calendar with an **exclamation mark**.

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{% column %}

<figure><img src="/files/rvDyu5onWmvZ31fIsPfH" alt=""><figcaption><p>Appointment information panel showing “Missed” status.</p></figcaption></figure>

{% endcolumn %}

{% column %}

<figure><img src="/files/8cwuZNTCSlSyrYqOeD5G" alt=""><figcaption><p>Missed appointment on the calendar (red with an exclamation-mark badge)</p></figcaption></figure>

{% endcolumn %}
{% endcolumns %}

{% hint style="info" %}
You can also find this booking by opening **Schedule** and filtering the **Status** dropdown to **Missed**. See [Schedule](/using-caspen/schedule.md) for how to access and use the list view.
{% endhint %}

**Notes**

* Even when an appointment is marked missed, you can still link a progress note and invoice in line with your policy.
* Client notifications are not sent for no-shows.
* To change the status later, open the appointment, click the current **Missed** status under **Attendance**, and choose **Arrived** or **Canceled**.

## FAQs

<details>

<summary><strong>Can I undo a missed status?</strong></summary>

Yes. Click **Missed** under Attendance to reopen the status options, then select Arrived, Missed, or Canceled.

</details>

<details>

<summary><strong>How can I track missed appointments?</strong></summary>

Open the **Schedule** from the left main menu.\
Use the **Status** filter and select **Missed** to view a list of all missed appointments.\
You can also filter by **Canceled** if you want to review cancellations.

See [Schedule](/using-caspen/schedule.md) for how to access and use the list view.

</details>


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