Mark an appointment as missed

Learn how to mark a missed appointment when a client is a no-show.

Hint: Appointments can only be marked missed (no-shows) after the scheduled start time has passed.

If a client tells you in advance that they will not attend, you can cancel the appointment instead.

How to mark an appointment as missed

When a client does not arrive after the scheduled time you can mark the appointment as missed (no-show).

1. Click the appointment in your Calendar to open the information panel.

1. Under Attendance, click Missed.

What you’ll see

• The Missed status appears in the appointment information panel.

• The appointment colour appears red in your calendar with an exclamation mark.

Appointment information panel showing “Missed” status.

Missed appointment on the calendar (red with an exclamation-mark badge)

You’ll also find the booking in the Missed tab of the Calendar list view. See Calendar list view for how to access the list.

Notes

• Even when an appointment is marked missed, you can still link a progress note and invoice in line with your policy.

• Client notifications are not sent for no-shows.

• To change the status later, open the appointment, click the current Missed status under Attendance, and choose Arrived or Cancelled.

FAQs

Can I undo a missed status?

Yes. Click Missed under Attendance to reopen the status options, then select Arrived, Missed, or Cancelled.

How can I track missed appointments?

Open the Calendar list view and switch to the Missed tab for a clear view of no-shows. You can also review the Cancelled tab for cancellations. To access the list, see Calendar list view.