Update an appointment status

Set an appointment to arrived, missed, or canceled from the calendar.

Where to change a status

1. Open Calendar and click the appointment.

2. In the info panel, go to Attendance and choose Arrived, Missed, or Canceled.

Mark appointments as arrived

• Open the appointment → Attendance → Click Arrived.

• Use this when the client has checked in.

What happens

• The appointment is recorded as Arrived.

• A check mark appears on the appointment in the calendar.

Mark appointments as missed

• Open the appointment → Attendance → Click Missed.

What happens

• The appointment remains on the calendar but is marked Missed (no-show).

• No client message is sent by default.

• You can still add notes or invoice if your policy allows.

• The appointment colour shows red on the calendar with an exclamation-mark badge.

Mark appointments as cancelled

• Open the appointment → Attendance → Click Canceled.

• Enter (cancellation reason, date and time, notes, and (for repeating appointments) choose whether to cancel future appointments.

• See Cancel an appointment for full steps.

What happens

• The appointment is removed from the calendar, freeing the time for new bookings.

• Any rooms or resources linked to the appointment become available again.

Change an incorrect status

Open the appointment, click the current status under Attendance, and the status options will reappear. Then select Arrived, Missed, or Canceled.

Need to find a canceled appointment? Canceled appointments don’t appear on the calendar. Go to Schedule and filter by Canceled under Status. For more details, see Schedule.

FAQ

What’s the difference between missed and canceled appointments?

Canceled means the booking was called off before it started. Missed means the client did not attend. A canceled appointment (in the future) frees the slot, while a missed one stays recorded as not attended.