Update an appointment status

Set an appointment to arrived, missed, or canceled from the calendar.

Where to change a status

1. Open Calendar and click the appointment.

2. In the info panel, go to Attendance and choose Arrived, Missed, or Canceled.

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Mark appointments as arrived

• Open the appointment → Attendance → Click Arrived.

• Use this when the client has checked in.

What happens

• The appointment is recorded as Arrived.

• A check mark appears on the appointment in the calendar.

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Mark appointments as missed

• Open the appointment → Attendance → Click Missed.

What happens

• The appointment remains on the calendar but is marked Missed (no-show).

• No client message is sent by default.

• You can still add notes or invoice if your policy allows.

• The appointment colour shows red on the calendar with an exclamation-mark badge.

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Mark appointments as canceled

• Open the appointment → Attendance → Click Canceled.

• Enter (cancellation reason, date and time, notes, and (for repeating appointments) choose whether to cancel future appointments.

• See Cancel an appointment for full steps.

What happens

• The appointment is removed from the calendar, freeing the time for new bookings.

• Any rooms or resources linked to the appointment become available again.

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Change an incorrect status

Open the appointment, click the current status under Attendance, and the status options will reappear. Then select Arrived, Missed, or Canceled.

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Need to find a canceled appointment? Canceled appointments don’t appear on the calendar. Go to Schedule and filter by Canceled under Status. For more details, see Schedule.

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FAQ

What’s the difference between missed and canceled appointments?

Canceled means the booking was called off before it started. Missed means the client did not attend. A canceled appointment (in the future) frees the slot, while a missed one stays recorded as not attended.