Update an appointment status
Set an appointment to arrived, missed, or cancelled from the calendar.
Where to change a status
Open Calendar and click the appointment.
In the info panel, go to Attendance and choose Arrived, Missed, or Cancelled.
Mark appointments as arrived
Open the appointment → Attendance → Click Arrived.
Use this when the client has checked in.
What happens
The appointment is recorded as Arrived.
A check mark appears on the appointment in the calendar.
Mark appointments as missed
Open the appointment → Attendance → Click Missed.
What happens
The appointment remains on the calendar but is marked Missed (no-show).
No client message is sent by default.
You can still add notes or invoice if your policy allows.
The appointment colour shows red on the calendar with an exclamation-mark badge.
Mark appointments as cancelled
Open the appointment → Attendance → Click Cancelled.
Enter (cancellation reason, date and time, notes, and (for repeating appointments) choose whether to cancel future appointments.
See Cancel an appointment for full steps.
What happens
The appointment is removed from the calendar, freeing the time for new bookings.
Any rooms or resources linked to the appointment become available again.
Change an incorrect status
Open the appointment, click the current status under Attendance, and the status options will reappear. Then select Arrived, Missed, or Cancelled.
Need to find a cancelled appointment? Cancelled appointments don’t appear on the calendar. Open the Calendar list view and go to the Cancelled tab. See Calendar list view for how to access the list.
FAQ
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