> For the complete documentation index, see [llms.txt](https://support.caspen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caspen.com/integrations/zoom/zoom-faqs.md). # Zoom FAQs **Q: Where are my Zoom Telehealth recordings saved?**\ **A:** Caspen does not store recordings. You can find your recordings in the following locations: * Local recordings (Zoom Basic or higher): If you record your session locally, Zoom usually saves the files in your Documents directory under a folder named "Zoom" by default. * Cloud recordings (Pro or higher): Sign in to Zoom on the web portal and open Recordings tab to view and download them. If transcripts are on, they appear on the same page. *Note:* Cloud recording is not available on Zoom Basic and may be controlled by your Zoom admin. *** **Q: Is there a limit to how many Zoom meetings I can create in Caspen?**\ **A:** Yes. Each Zoom user can create, update, or delete up to[ 100 meetings per day (UTC)](https://developers.zoom.us/docs/api/rate-limits/). This limit applies to all Zoom plan types. The 24-hour period resets at 00:00 UTC. *** **Q: Where can I learn more about Zoom’s security and privacy measures?**\ **A:** For the most accurate and current information, we recommend reviewing Zoom’s official resources: Global security and privacy resources: * [Zoom Security Overview](https://explore.zoom.us/en/trust/security/) – High level summary of safeguards across the platform. * [Zoom Compliance Matrix ](https://support.zoom.us/hc/en-us/articles/201362063-Security-White-Paper)– Summary of standards and certifications supported by Zoom. * [Zoom Security White Paper ](https://support.zoom.us/hc/en-us/articles/201362063-Security-White-Paper)– Technical details on encryption, data handling, and network controls. * [Zoom Trust Center](https://explore.zoom.us/en/trust/) – Central hub for privacy notices, security policies, status updates, and sub-processor lists. *** **Q: Is Zoom compliant with healthcare privacy laws like HIPAA?** \ **A:** Zoom offers plans that support HIPAA compliance. Caspen provides a secure platform, but each practice is responsible for meeting its own local regulatory requirements. Your practice must choose the right plan, enable the required settings, and meet local legal requirements. We recommend visiting Zoom's Official resources for the most up-to-date compliance information. Resources for US users (HIPAA): * [Compliance Matrix](https://www.zoom.com/en/trust/legal-compliance/) * [Zoom for Health Care: Deployment Guide](https://www.zoom.com/en/industry/healthcare/resources/deploying-zoom-healthcare/?utm_source=chatgpt.com) * [Zoom Health Care Pricing](https://zoom.us/pricing/healthcare) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.caspen.com/integrations/zoom/zoom-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.