Zoom FAQs
Answers to common questions about using Zoom with Caspen.
Q: Where are my Zoom Telehealth recordings saved? A: Caspen does not store recordings. You can find your recordings in the following locations:
Local recordings (Zoom Basic or higher): If you record your session locally, Zoom usually saves the files in your Documents directory under a folder named "Zoom" by default.
Cloud recordings (Pro or higher): Sign in to Zoom on the web portal and open Recordings tab to view and download them. If transcripts are on, they appear on the same page.
Note: Cloud recording is not available on Zoom Basic and may be controlled by your Zoom admin.
Q: Is there a limit to how many Zoom meetings I can create in Caspen? A: Yes. Each Zoom user can create, update, or delete up to 100 meetings per day (UTC). This limit applies to all Zoom plan types. The 24-hour period resets at 00:00 UTC.
Q: Where can I learn more about Zoom’s security and privacy measures? A: For the most accurate and current information, we recommend reviewing Zoom’s official resources:
Global security and privacy resources:
Zoom Security Overview – High level summary of safeguards across the platform.
Zoom Compliance Matrix – Summary of standards and certifications supported by Zoom.
Zoom Security White Paper – Technical details on encryption, data handling, and network controls.
Zoom Trust Center – Central hub for privacy notices, security policies, status updates, and sub-processor lists.
Q: Is Zoom compliant with healthcare privacy laws like HIPAA? A: Zoom offers plans that support HIPAA compliance. Caspen provides a secure platform, but each practice is responsible for meeting its own local regulatory requirements. Your practice must choose the right plan, enable the required settings, and meet local legal requirements. We recommend visiting Zoom's Official resources for the most up-to-date compliance information.
Resources for US users (HIPAA):
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